Training and Events Administrator (Maternity Cover)

Join Early Excellence and be part of our dynamic team

Job Type:

• Full Time – 10-month FTC (maternity cover)
• Location – Early Excellence Centre, Outlane, Huddersfield
• Salary – £20-22k

Early Excellence is a highly respected and well-established company, a national leader of Early Years Education specialising in equipping schools and training teachers. We provide an extensive range of online and onsite training to schools, lead a dynamic pupil assessment system (EExAT) developed to support best practice, and offer high-quality educational resources, furniture and toys for children aged 3-7yrs selling through ecommerce, retail and training environments.

We have a fantastic opportunity for a Training Administrator. Working in a fast-paced, dynamic team, this is a highly rewarding role for someone who has strong administrative skills and enjoys interacting with and supporting customers.

You will be an experienced administrator seeking to advance your career with the opportunity for future career progression. The key to being successful is having a strong drive for success and a passion for going above and beyond to get the job done. With the right experience, personality fit and an attention to detail mindset, this role will bring great rewards.

Reporting to the Training, Events and Hospitality Team Leader, you will work within the Admin Team being responsible for:

• Answering telephone calls from customers and suppliers and connecting them through to the correct internal department.
• Managing the admin inbox, forwarding any correspondence to the relevant department, and responding to customer queries.
• Booking accommodation and transportation for trainers.
• Liaising with trainers to obtain course materials and formatting presentations.
• Maintain and carry out processes in place in relation to presentations, monitoring records, spreadsheets and databases.
• Creating and managing course booking enquiries through the on-line booking system including raising credit notes and amending course booking orders as required.
• Assisting customers and delegates with technical enquiries relating to the online learning portal and booking system.
• Producing and sending pre and post course communications to course delegates.
• Uploading registrants onto the electronic sign in system for events and courses.
• Setting up training rooms, IT equipment and ensuring all course materials, evaluation forms and marketing materials are set out and then cleared down at the end of each day.
• Processing of evaluation forms and sending feedback to trainers.
• First line technical support for delegates and speakers using webinar platforms such as Zoom and Go to Webinar.
• Editing webinar recordings to be used on the online training portal and uploading course materials.
• Taking visitor bookings via telephone / email and updating the centre diary.
• Producing and displaying labels and signage within the classroom environments and preparation of materials for classroom design service.
• Assisting with the administration and technical webinar support of external and national courses and events as required.
• Working as part of the EEXAT help desk team by assisting customers with their queries, escalating required follow up actions to the Project Coordinator.
• Assisting in the resource centre, café and covering reception to meet and greet visitors when required.
• Assisting the wider team and the senior leadership team as required.

Key experiences / skills:

• Previous administration experience with sole responsibility for success of key tasks – minimum of 3 years required.
• Educated to degree level is desirable
• Experience of using webinar software such as Zoom, TEAMs and Go to Webinar preferred
• Professional telephone manner, experience, and confidence to deal with calls and queries.
• Excellent communication skills and a keen eye for detail and presentation.
• Strong working knowledge and proficiency of Microsoft Office (PowerPoint, Word, Excel) is a necessity
• Ability to deliver high quality, accurate work within required deadlines

Key Attributes & Commitments

• Passionate about delivering a high level of customer service
• Excellent communication and interpersonal skills
• Makes positive contributions to the wider team
• Highly motivated and flexible
• Well organised, with the ability to prioritise workload to deliver on deadlines

Contract Terms:

Full Time: 8.30am – 5.15pm Monday to Thursday, 8.30-4pm Friday

Contract Type: Full time, 10-month FTC (maternity cover)

Location: Early Excellence Centre, Outlane

Benefits:

• Highly professional, great team atmosphere
• Modern office facilities
• Remote working available, must be able to travel to Halifax/Huddersfield at least 3 times a week
• 25 days holidays (FTE), plus bank holidays

To apply please email covering letter and CV to recruitment@earlyexcellence.com